FAQs

Viewing our stock

 

Do you have a showroom?

Yes, our showroom is based in Balcatta, Perth and is open Saturdays and Sundays only Friday 10am to 3pm. Check our showroom page for the address here.

Are all the items listed online, displayed in your showrooms?

There is an extensive showcase in our showroom but due to the scale of our product range, it is not possible to display every style in every colour. Please email us at ahoy@stateofhome.com.au prior to visiting the showroom to enquire if the items you are interested in viewing are available for viewing.

Can anyone walk into a showroom or do you need to make an appointment?

So we can offer you the best customer service, we ask you to make an appointment by contacting us at ahoy@stateofhome.com.au prior to visiting our showroom.

 

Shipping and Tracking

 

 

What does Delivery Only include?

Our drivers will endeavour to place cartons in the location requested so long as the area is clear and safe to access. This is a basic drop off service only to the Ground Floor unless alternative instructions have been communicated to State of Home in writing and agreed to by State of Home.  

 

Can I collect from your warehouse?

Of course! Our warehouse is open Saturday and Sundays 10am to 1pm for collection. Proof of payment is required prior to collection, please present your Order Confirmation(s) at the warehouse: 34/10 Geddes Street, Balcatta 6021, as this reference will assist them in identifying which order(s) are yours and to be collected.

 

Can I collect from your showroom?

No, State of Home distributes all stock from its warehouse.

 

Do you deliver internationally?

We do not ship internationally. You are however welcome to arrange your own freight and shipment internationally if you would like.

If you are located in New Zealand and have a container-based project please contact ahoy@stateofhome.com.au.

 

Marketing and Communications

 

 

Do you do media loans?

We consider loans for editorial purposes for photoshoots or events to generate positive coverage for State of Home. Please get in touch, include the product you would like to loan and information about the project in the email to assist our decision.

 

Do you do collaborations?

Yes. If you are an influencer, brand, stylist or design professional that would like to collaborate with us, please provide the following information in an email to ahoy@stateofhome.com.au so we can assess your request.

  • Social Media handles
  • Monthly website views
  • Social statistics (including follower demographic and geographic information)
  • How you wish to work with State of Home

 

How do I request an interview with the owners or design team at State of Home? 

Please get in touch via ahoy@stateofhome.com.au and we will forward your request from there.

 

Can I use your images on my website and/ or social media?

All usages of State of Home’s Intellectual property including logo, product and lifestyle photography require the written approval of State of Home. Please contact ahoy@stateofhome.com.au should you have any further queries on this matter.

 

 

Warranty and Returns

 

 

What is the warranty period on State of Home products?

All items carry a 12-month manufacturer’s warranty (excluding fair wear & tear).  If you are specifying any of our items for use in a non-residential environment or where products are to be used within a commercial application (e.g. Rental accommodation or reception area), please contact our team at ahoy@stateofhome.com.au to discuss the suitability of a product for use in a commercial installation or for commercial purposes.

 

Can I return my purchase if I change my mind?

 
In the event that you receive the products which you purchased, as stated, but you simply change your mind, we may, at our discretion, offer you a refund or exchange provided that:

 
a) You notify us within two days of receipt of your intent to return. 
b) You return the said product in its original packaging. 
c) The said product has not been used. 
d) The said product has not been damaged. 
e) You return the said product with its original receipt. 

 

How do you decide between repair and replacement?

You are entitled to a replacement or refund for a major failure. State of Home reserves the right to decide whether a component or item should be repaired or replaced. State of Home’s claims department must be notified of any defect within 7 days of the defect occurring. Submit your claim via email to ahoy@stateofhome.com.au. You will be prompted to provide your invoice number, photographs and a brief description of the issue.

 

What happens if my furniture gets damaged in transit (both State of Home nominated carrier and client arranged carrier)?

If transit damage occurs via a State of Home nominated carrier and freight has been billed/charged to the client by State of Home, we will work on the client’s behalf to resolve the issue with the carrier. For items collected by the customer or customers nominated carrier, the customer will need to take necessary steps to resolve the issue with their carrier.

 

How long does a refund take?

Refunds will only be processed once goods are receipted back into our warehouse. The timing of this refund is thus dependent upon when goods are received by our warehouse.